How do I place an order?
Select your item, add it to your cart, and proceed to checkout. Once your order has been successfully placed, you will receive a confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 5 hours of placing it. After this period, your order may already be in processing and may no longer be modified.
Will I receive an order confirmation?
Yes. A confirmation email will be sent once your order has been successfully placed.
I entered the wrong shipping address. What should I do?
Please contact us within 5 hours of placing your order. If your order has not yet entered processing, we will do our best to update the shipping address.
Can I order multiple items in one order?
Yes. You may add multiple items to your cart and complete checkout within a single order.
How long does shipping take?
Processing and delivery times may vary depending on your location. Estimated shipping timelines will be shown at checkout and confirmed again in your shipping confirmation email.
Do you ship internationally?
At this time, we ship within the United States only. We do not offer international shipping outside the U.S.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and delivery details.
Why is my tracking not updating?
Tracking information may take 24–72 hours to appear after shipment. If there has been no update after 3 business days, please contact us.
What if my order is delayed?
Shipping delays may occasionally occur due to carrier issues, weather conditions, or local delivery disruptions. If your order appears delayed beyond the estimated delivery window, please contact us and we will be happy to assist.
Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery.
Can I exchange an item?
Yes. Eligible items may be exchanged within 30 days of delivery, subject to availability.
What items are eligible for return or exchange?
To be eligible for return or exchange, items must be unused, in their original condition, and returned in their original packaging within 30 days of delivery.
How do I start a return or exchange?
Please contact our support team within 30 days of delivery and include your order number along with the reason for your request. We will provide instructions for the next steps.
When will I receive my refund?
Once your return has been received and approved, refunds are typically processed within 5–7 business days to your original payment method. The exact posting time may vary depending on your payment provider.